The CEO of United Airlines sent an internal memo to company employees and ultimately blamed the ‘disruptive and belligerent’ passenger for how he was yanked and dragged off the plane in the shocking viral videos making rounds.
He says ultimately, the crew was “left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight.”
“Our employees followed established procedures for dealing with situations like this,” he wrote. “While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.”
Talk about a tone-deaf response.
— Brandon Friedman (@BFriedmanDC) April 10, 2017
I'm glad this letter is so terrible. I want them to be bad at PR. Why do we want companies to be good at PR? https://t.co/A7rbb7EcyV
— Jon Lovett (@jonlovett) April 10, 2017
You can peep the CEO’s letter in full below.
— Ryan Ruggiero (@RyanRuggiero) April 10, 2017