A couple on the way home from celebrating their anniversary in Hawaii may have experienced the worst flight of their entire lives.
Janet Masters found a bag full of vomit in the seat pocket in front of her — and it ended up exploding all over both her and her husband.
“I’ve seen and dealt with a lot of gross things,” Janet says.
But nothing like the filled barf bag she says she found covered in a blanket in the seatback pocket in front of her.
“Here’s someone’s bodily fluids that I’m being exposed to,” she said.
While handing it to the United Airlines flight attendant, Janet says the vomit got on both her and her husband’s clothes. She says the flight attendant offered to move them, although she says the smell was on their clothes for the full flight.
“Smelling that smell on us and around us was just totally, totally disgusting,” she recalls.
When Janet felt she wasn’t getting anywhere as she shared her concerns with United Airlines, we contacted the company. A spokesperson apologized admitting, “our cleaners apparently failed to clean all of the seatback pockets.”
United says flight attendants are trained how to handle situations like these and they have cleaning kits for any sort of cleaning need on a flight.
After we got involved, the airline offered the couple a $300 credit toward a future United Flight. But she’s not sure she’ll use it.
“I’ve lost a lot of faith and trust with the airline,” she said.
We want to know why she’d even handle the bag in the first place? It’s okay to be helpful, but we feel that’s something she should have let the attendants deal with.