Kylie Jenner might want to ask her big sisters for more business advice, because according to the Better Business Bureau her cosmetics company is a failure when it comes to customer satisfaction.
Kylie Cosmetics’ consumer satisfaction rating has plummeted to an all-time low … it gets an F. The company’s racked up 137 customer complaints on BBB in the 9 months since it began operating.
As we’ve reported, Kylie Cosmetics has had a slew of problems … from security breaches to packages getting stolen or ransacked. Many people say they’ve never even heard back from customer service.
BBB confronted the company last month, but problems still persist. In the last week alone, 10 people complained about service or delivery. One customer’s kit arrived without the pencil.
Despite the complaints, Kylie’s selling out of product left and right. She’s also preparing to open up a Kylie Cosmetics store. Let’s hope her team has been addressing some of these complaints because nothing kills a business faster than bad PR!